Modern operations for senior care — ready for today, prepared for tomorrow.
FamilyCare Facility helps you replace paper with secure digital documentation — improving accountability, audit readiness, grant reporting, and family transparency.
Secure, cloud-based, and easy to set up. No credit card to start.
Senior care is going digital — at its own pace
From grant reporting to incident logs to family updates, organizations are steadily replacing paper binders with secure, organized records. FamilyCare Facility helps you make that move now — and stay ready for evolving documentation and reporting expectations.
Why modern documentation matters now
Senior care runs on documentation. Attendance drives grant funding. Incident reports protect residents and staff. Care notes keep continuity between shifts. Yet many organizations still manage all of it on paper and spreadsheets — which works fine until an audit, an inspection, a grant renewal, or a worried family member arrives, and the scramble begins.
The direction of the industry is clear. Residential-care providers are steadily adopting electronic documentation — use among residential care communities rose from roughly 36% to 48% between 2018 and 2022 — and oversight across senior care increasingly emphasizes accountability, security, and retrievable records. Smaller organizations are the most likely to still rely on paper, which means the gap between them and their digitally-organized peers keeps widening.
Moving off paper isn't about chasing a mandate — it's about being ready. Ready for the Area Agency on Aging that asks for your unduplicated participant and meal counts. Ready for the surveyor who wants to see exactly how an incident was documented and resolved. Ready for the family who simply wants to know how Mom's week went. And ready for whatever reporting and accountability expectations come next.
FamilyCare Facility makes that readiness practical and affordable. It replaces binders and spreadsheets with one secure system: attendance and activities, meals and transportation, incidents and care records, documents and family communication — each captured once and instantly available when you need it. Records are encrypted, isolated per facility, controlled by role, and time-stamped as they're captured — with administrative changes preserved in an append-only, tamper-evident audit trail.
The result: less time on paperwork, stronger accountability, smoother audits and grant reporting, and a more transparent experience for families — today, and as the bar continues to rise.
Built for your world
One platform, two editions — the right tools turn on automatically for each.
Senior Centers
Daytime members, activities, meals, and transportation — plus the Older Americans Act grant numbers your funders ask for, generated in minutes instead of spreadsheets.
See how it helps senior centers →
Residential Group Homes
Residents, staff scheduling, census, wellness logs, and incident documentation in one secure place. Clinical care-plan features unlock after your own compliance review.
See how it helps group homes →Coming next: Adult Day Programs · Assisted Living · Memory Care
Everything you need to run the place
Replace scattered binders and spreadsheets with one organized, secure system.
Members & Residents
One always-current record per person — no more lost paperwork.
Learn more →QR Badge Check-in
Scan a member's printable QR badge at a tablet kiosk — or tap their name. Accurate daily attendance that rolls straight into reports.
Learn more →Grant (OAA) Reporting
Unduplicated participants, meals, and attendance for any date range — export-ready and printable.
Learn more →Incident Reporting
Document falls, behavioral, and safety events in a clear, reviewable, retained record.
Learn more →Digital Sign-offs
Capture a real signature on an incident review — stored with the record and re-exportable as a signed PDF.
Learn more →Activity Calendar
Plan activities on a month/week/day calendar, track participation, and capture the counts funders ask for.
Learn more →Bulk Import & Migration
Switching systems? Import your whole member or resident list from a spreadsheet in seconds.
Learn more →Works Offline
No Wi-Fi? Wellness checks keep saving on the device and sync automatically when you reconnect.
Learn more →Meals & Nutrition
Track meals served and participation — the numbers your grant reports depend on.
Learn more →Family Communication
Keep families informed and staff in sync, with permission-based access.
Learn more →Documents
Secure, organized digital files with controlled, role-based access.
Learn more →Staff Scheduling & Time Clock
Shifts, handoffs, and hours — all in one place.
Learn more →Secure & Audit-Ready
Role-based access, per-facility isolation, and an append-only, tamper-evident audit trail of administrative changes.
Learn more →A day, documented as it happens
Nothing extra to remember. The record builds itself from the work your team is already doing.
Simple, transparent pricing
Affordable for independent organizations, powerful enough for enterprise. 14-day free trial, no credit card.
Senior Centers — flat, per center
- ✓ Everything in Starter
- ✓ Meals & OAA grant reports
- ✓ Family portal & announcements
- ✓ Transportation & analytics
- ✓ Volume pricing
- ✓ Every module included
- ✓ White-label add-on available
- ✓ Dedicated support
Residential Group Homes — per resident
- ✓ Residents & staff
- ✓ Documents, wellness, census
- ✓ Incidents & family portal
- ✓ Everything in Care
- ✓ Care plans & advanced reporting
- ✓ Analytics & transportation
- ✓ White-label add-on available
Annual billing available — two months free.
Make it your own software — white-label
White-label turns FamilyCare Facility into your platform. Members, residents, families, staff, and funders see your organization's name, logo, and colors at every step — on screen, on the sign-in page, and at your own web address. We move to the background; your brand stays front and center.
🎨 Your brand, everywhere
Your logo and color palette replace ours across the app your members, staff, and families use every day — dashboard, client portal, the reports you export, and the sign-in screen. The FamilyCare name steps into the background.
🌐 Your own web address
Staff and families sign in at care.yourorg.com — any domain you own — instead of a generic link, so it looks and feels like a system you built in-house.
🤝 Trust with families & funders
A polished, branded portal signals stability and professionalism to the families you serve and the agencies that fund you — valuable at intake, inspections, and grant reviews.
🔐 Branded sign-in
The very first screen shows your identity, not a third party's — consistent branding from the login page through the dashboard your staff use every day and onto the reports you hand to families and funders.
🏢 One platform, your whole organization
Every site across your organization is branded the same way — one subscription covers all the facilities on your plan, with no separate system to learn.
💸 Simple, predictable pricing
Priced by how many facilities you run — from $499/month, everything included at every tier. No setup fees, no surprises. Launch your own branded platform.
Priced by how many facilities you run. Every tier includes everything — your logo, colors, custom domain, branded sign-in, client portal, checklist & live preview. No setup fees. Annual billing: two months free.
- ✓ Everything included
- ✓ FamilyCare branding removed
- ✓ Perfect for a single site or a pair
- ✓ Everything included
- ✓ Same brand across every site
- ✓ Built for growing multi-site operators
- ✓ Everything included
- ✓ Regional-scale branding
- ✓ 16+ facilities? Custom pricing
- ✓ Resell under your own brand
- ✓ Multi-site management under one brand
- ✓ Platform license + wholesale per-resident
- ✓ Dedicated onboarding & support
- ✓ For regional & national operators
Getting started is quick: upload your logo and colors in Settings (or send them to us), point your domain, and you're live — usually within a couple of business days. Already a customer? Enable it anytime from Settings → Billing and upgrade tiers as you grow. Running 16+ facilities? Talk to sales. Prefer white-glove setup? Email our team.
Frequently asked questions
Everything a facility, funder, or family typically wants to know.
General
Who is FamilyCare Facility for?
Senior centers and residential senior group homes today, with editions planned for adult day programs, assisted living, and memory care. One platform serves both — the right tools turn on for each.
Does this replace our nursing or EMR system?
No. FamilyCare Facility is an operations and documentation platform — not an electronic medical record, medication-administration (eMAR), or insurance-billing system. It organizes how your facility runs and complements clinical care; it doesn't perform clinical charting or prescribing.
Does it work on tablets and phones?
Yes — it's web-based and fully responsive, so it works on computers, tablets, and phones. Senior centers can run the check-in kiosk on a tablet at the door and scan members' QR badges with the camera. And if the Wi-Fi drops, staff can keep logging wellness checks — entries save on the device and sync automatically when you're back online.
How long does setup take?
Most organizations are up and running the same day: create your facility, add your people, invite staff, and start. No installation, no servers, no IT project.
Can we move off paper or import existing data?
Yes. Add members and staff yourself in minutes, or bulk-import your whole list from a spreadsheet (CSV) in seconds. For larger moves or switching from another system, we also offer paid data-migration assistance.
Funding & government
Does it generate Older Americans Act (OAA) grant reports?
Yes — unduplicated participants, attendance days, meals served, and activities for any date range, ready to export. It's built for the figures Area Agencies on Aging and State Units on Aging collect.
Can it help with state inspections and audits?
It supports audit and inspection readiness: records are organized, time-stamped, retained, and easy to retrieve, with an append-only audit trail over administrative changes showing who did what and when. (No software can guarantee an inspection outcome.)
Is using software like this required by law?
No. There is no federal law requiring senior centers or residential group homes to use software. The industry is steadily modernizing toward electronic documentation and stronger accountability — FamilyCare Facility helps you prepare on your own timeline.
Health & safety
How does incident documentation work?
Staff log falls, behavioral events, property, and safety concerns with type, severity, time, description, and actions taken. Each incident is reviewable, status-tracked, and retained — a clear, defensible record for quality improvement and oversight.
Can we track wellness and care information?
Senior centers can capture non-clinical wellness observations. For group homes, structured resident medical profiles and care plans are available — but they stay locked until your organization completes its own healthcare-compliance review and chooses to enable them.
Can families stay informed?
Yes — a permission-based family portal lets approved family members see updates, activities, announcements, and shared documents. Families see only what you choose to share.
Data & security
How is our data protected?
Data is encrypted in transit and at rest, isolated per facility (one facility can never see another's data), and protected by role-based access (least privilege), with administrative changes preserved in an append-only, tamper-evident audit trail.
Is FamilyCare Facility HIPAA compliant?
We follow strong security practices — encryption, access controls, audit logging, and per-facility isolation. Formal HIPAA compliance, including Business Associate Agreements, is on our roadmap for clinical/PHI use; until that's in place, clinical features remain locked. Non-clinical senior-center operations generally don't involve PHI.
Who owns our data, and can we export it?
You own your data. You can export reports and records at any time, and we never sell your information.
What about reliability and uptime?
FamilyCare Facility runs on managed, cloud infrastructure with health monitoring and automated backups, so it's available when your staff and families need it.
Pricing & setup
How much does it cost, and is there a free trial?
Senior centers are flat monthly ($99 / $199); group homes are per resident ($10 / $15, with a 10-resident monthly minimum). Every plan starts with a 14-day free trial — no credit card required. Annual billing saves two months.
Can we use our own branding?
Yes — the White Label Platform puts your logo, colors, custom domain, and branded sign-in on the platform, plus your own client portal. It's priced by how many facilities you run: $499/mo up to 2 facilities, $999/mo up to 5, $1,999/mo for 6–15, custom for 16+. Every tier includes everything — no setup fees. Annual billing saves two months.
Talk to us
Questions, a demo, or migrating from another system? Send a note and we'll get back to you.
Run your facility, not your filing cabinet.
Start free for 14 days. Bring last month's numbers and see the grant report it would've produced.